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Quality Control

Maid 4 Texas provides each crew a comprehensive checklist and notes according to your instructions for each cleaning. Our management team also personally conducts random on site and telephone quality checks in order to insure our quality of service remains first rate. 

Service Guarantee

Maid 4 Texas LLC has a 100% Satisfaction Guarantee and has built our business and reputation by providing our clients with the best possible cleaning service available. If you're unhappy with any area of your home that we've cleaned, just call within 24 hours and we'll come back and re-clean it free of charge or give you a partial credit toward your next cleaning.

Referral Credit

Any Maid 4 Texas client can receive a one free clean at for referring another client. Credit will be applied after the new client has had (2) two consecutive visits.

Agreement

• There is no term to this agreement. Client may cancel at any time for any reason. Maid 4 Texas also reserves the right to discontinue service at any time for any reason.

• All services performed are on a “payment at time of service” basis unless authorized in advance. Automatic payment options are available upon request and will be billed to a credit card held on file. All returned checks are subject to a $25.00 return check fee. For invoice customers, balance is due in full by the 15th of each month for the previous invoice. Any balance past due are subject to a 5% late fee. In the event this matter is referred to an attorney or collections agent, the client will be responsible for court costs, attorney fees, and/or collection agency fees.

• We do our best to be as flexible as we can with the schedule. If you need to change a cleaning day or time, we will do our best to accommodate you. A minimum of 24 hours notice is required for any changes or cancellations. Client will be charged 50% of cleaning fee if canceling with less than 24 hours notice. (100% during peak holiday season) Lock-out is viewed and treated as a cancellation.

• If there are any items that you would like to have cleaned the fall outside of our published checklists please communicate those needs to the office at the time of booking. The crews are not responsible for additional items being added by the client at the time of service. If you do have a request while to crew is present please contact the office immediately and we can make adjustments with the crew as needed.

• For the safety of our employees, Maid 4 Texas reserves the right to close our offices at any time, due to inclement weather.

• Although greatly appreciated, please understand that tipping is not required.

• While we make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, we request all irreplaceable items (whether monetary or sentimental) be stored and/or not cleaned by our staff. Maid 4 Texas must be notified within 24 hours of service if unreported damage is discovered.

• If we are specifically requested to dust/clean inside of a hutch/china cabinet, dust any computer equipment or wash dishes, client agrees to not hold maid 4 Texas or any of its employees responsible for damage to any article or component.

• Maid 4 Texas is not responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, hardwood floors, etc.) are assumed sealed and ready to clean without causing harm. If you do have delicate or natural stone surfaces please let our office know immediately so that we may be prepared to provide the proper cleaning procedure.

• The safety of our employees is an important issue. Therefore, all firearms in a client’s home must be stored and locked.

• Maid 4 Texas reserves the right to re-evaluate rates and/or change the Service Agreement at any time.

Our Service Agreement is part of our commitment to service excellence. We want our clients to be satisfied with the work we perform and we welcome feedback and comments to help us increase client satisfaction. Tell us what you enjoy and what we can improve during our process to insure you are always a very happy client.